MODA’s 10 step process for improving a service with data analytics

23 Feb , 2016  

10 Steps of Mayor's Office of Data Analytics

I have frequently written and spoken about the amazing work of New York City’s Mayor’s Office of Data Analytics (MODA), originally set up and led by Mike Flowers (read my interview with Mike). A common question I receive is: How does MODA actually apply data analytics to help a service delivery team (SDT) – i.e. […]

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